Frequently Asked Questions
What is your company name?
We are known as both Western New York Fluid System Technologies Inc. and Swagelok Western New York. Prior to our January 2001 merger, we were known as Buffalo Valve & Fitting Co., Rochester Valve & Fitting Co., and Syracuse Valve & Fitting Co.
What are your office hours?
Our offices are open Monday through Friday from 7:30am to 5pm. For an after-hours emergency, please call our main office at (585) 359-8470 and follow the instructions.
What services do you provide?
We offer a wide variety of value added services including Custom Fabrication & Assembly, Engineering Assistance, No-Charge Tubing Delivery, Orbital Welding, Vendor Managed Inventory, Tool & Equipment Rental and Training on Fluid System Applications. Check out our services page for more information.
What are the driving directions to your office?
View our hours and location page for driving directions to all three of our service locations.
Can I visit your facilities?
Absolutely! We enjoy having visitors. Customers may visit to pick up orders, ask about products, and learn more about Swagelok Western New York.
How can I get a catalog?
The quickest way to view our products is through our website. You can browse our products by using the search bar to easily locate the specific catalog to fit your need. We can also provide an electronic desktop reference (eDTR). Printed versions of our catalog are available by request. Please contact us for a hard cover catalog or to receive a version of our eDTR.
I need help selecting a product, who should I call?
We have experienced customer and technical service representatives in all three service locations. Visit our hours and location page to find your closest Swagelok Western New York branch office.
Can I order my parts already assembled?
Yes, we can assemble that for you! Please visit our Custom Solutions page for more information.
What should I do if I experience a problem with Swagelok products?
Please contact us immediately. We will do whatever it takes to find a solution for you.
Can I purchase Swagelok products online?
Yes! Purchasing products from our eStore is simple. Search for the products you need and add them to your shopping cart. If you need help getting started, please contact us and we will be happy to assist you.
How can I get notified when my package ships?
If you provide your email address when you order, you will receive an automatic shipping notification.
Can I pick up my order?
Yes, we have a will call area at all three service locations.
Do you offer free delivery?
Yes, we provide no-charge delivery for your tubing orders. Our tubing runs are typically scheduled for Wednesdays. Contact us to find out when our next free delivery is scheduled.
What kind of warranty can I expect with Swagelok products?
Swagelok products are backed by the Swagelok Limited Lifetime Warranty.
Do you offer training?
Yes, please contact us for more information.
Is online training available?
Yes, we offer online training through Swagelok University. Please contact our Training Coordinator, Rachel Kahen, for more information.
Is your Swagelok Orbital Welder available on a rental basis?
Yes, we have a wide range of rental tools and equipment.
What type of Quality System do you have in place?
We are proud to be SQS (Swagelok Quality System) Certified. Similar in nature to ISO 9001 standards, Swagelok’s SQS program is specifically designed to ensure all Swagelok distributors provide a consistent level of support and service.